TURKTELL PRIVACY POLICY

INFORMATION ON THE PROTECTION OF YOUR PERSONAL DATA

Personal data collected and processed by Turktell Bilişim Servisleri Anonim Şirketi (hereinafter referred to as “Turktell”) are under the protection of Turktell. Turktell takes the necessary technical and administrative measures by using its technological and infrastructural facilities to ensure that personal data is securely stored and processed in accordance with the law within the framework of the Law No. 6698 on the Protection of Personal Data (“Law” or “LPPD”) and the relevant legislation.

Personal data is processed by Turktell in accordance with the Law and the relevant legislation within the scope of the Paycell Application (hereinafter referred to as the “Application”) Privacy Policy. Natural persons whose personal data are processed within the scope of the Law may obtain information about the personal data that may be processed by the Application in the capacity of data controller and the purposes of their processing, the recipient groups to which they can be transferred, the method of collection and the legal reason and their rights regarding such personal data by reviewing the text below.

I. WHAT IS YOUR PERSONAL DATA?

Personal data means information that identifies or makes your identity identifiable. The categories of your personal data that may be processed by Turktell are set out below:
● Identity Information: This data category refers to first name, family name and ID number data types.
● Customer Transaction Information: This data category refers to the user number (MSISDN), customer number and the type of transaction performed and statement of will.
● Contact Data: This category of data refers to the data types mobile phone number, e-mail address and residential address.
● Location Data: This data category refers to the location data of your device, SIM card.
● Finance Information: This data category refers to IBAN, card number, card name and expiration date.

II. PURPOSES OF PROCESSING PERSONAL DATA

Your personal data may be processed for the following purposes in accordance with the legislation on the protection of personal data:
● Provision, pricing and invoicing of products and services; realization and follow-up of the transactions you request regarding the products and services used,
● Promotion and marketing of products and services, contacting you regarding them, informing you about issues such as campaigns, discounts, benefits, conditions, pricing; providing opportunities such as membership, events and benefiting from economic advantages and performing the necessary procedures for their use,
● Providing you with offers, gifts and promotions, making targeted promotions; sending you special celebrations, wishes, prizes, sweepstakes and content that you like, that you may want to access again, that you may be pleased to be reminded; If you participate in a prize, sweepstakes, contest or similar event, the information you provide in this context is used for the event,
● Reaching you when necessary, confirming your user status and user information changes, confirming your identity information and documents; taking necessary actions to prevent abuse, loss and fraud,
● Developing products and services; researching customer satisfaction; providing customer service; responding to your questions, complaints and notifications,
● Providing and promoting the products and services we provide together with our business partners and their own products and services and providing financial settlement with these persons
● Preservation of your information that must be kept in accordance with the relevant legislation; copying and backing up to prevent information loss; ensuring the consistency of your information; taking the necessary technical and administrative measures for the security of your system and information,
● Fulfillment of legal obligations required or mandated by legal regulations with regulatory and supervisory institutions, execution of legal proceedings and legal processes.

III. TRANSFER OF PERSONAL DATA

The personal data of the User may be transferred to Turkcell Group Companies, business partners, member merchants, suppliers and authorized public institutions and organizations in accordance with the Law and the relevant legislation for the purposes specified in this Policy.

IV. METHOD AND LEGAL GROUNDS FOR COLLECTING PERSONAL DATA

Your personal data may be collected through mobile application, printed or digital contract, letter of undertaking, dealers and other face-to-face channels, call center and all kinds of written, verbal and electronic media, based on your consent for the processing of your personal data, based on the legal reasons specified in the Law or relevant legislation and listed below, by fully automatic, partially automatic or non-automatic methods, and may be processed and transferred for the purposes set out in this Policy:

● The fact that it is stipulated in local or foreign legislation to which Turktell is subject,
● In case of actual impossibility, if you are unable to disclose your consent or if data processing is mandatory for the protection of the life or physical integrity of the person whose consent is not legally valid or of another person,
● Provided that it is directly related to the establishment or performance of a contract, it is necessary to process the personal data of the parties to the contract, to provide the requested products and services or to fulfill the requirements of the contracts you have concluded,
● The fact that data processing is mandatory for Turktell to fulfill its legal obligations,
● The fact that it has been made public by you,
● The fact that data processing is mandatory for the creation, exercise or protection of a right,
● The fact that data processing is mandatory for Turktell’s legitimate interests, provided that it does not harm your fundamental rights and freedoms.

V. YOUR RIGHTS REGARDING THE PROTECTION OF PERSONAL DATA

In accordance with Article 11 of the Law; by applying to Turktell by the methods in the “Contact” section of this Policy, you may exercise your rights set out below:
● Learn whether your personal data is being processed,
● Request information if processed,
● To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,

● Knowing the third parties to whom it is transferred domestically or abroad,
● To request correction of personal data in case of incomplete or incorrect processing,
● To request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the Law,
● To request notification of the actions taken pursuant to your rights to rectification, deletion and destruction mentioned above to third parties to whom personal data are transferred,
● To object to the occurrence of a result against you by analyzing your processed personal data exclusively with automated systems,
● In case you suffer damage due to unlawful processing of your personal data, to demand compensation for your damage.

VI. CONTACT

You may send your questions and requests regarding your personal data in writing to ” Turktell Genel Müdürlük (Head Office) Aydınevler Mahallesi İnönü Caddesi No: 20 Küçükyalı Ofis Park B Blok – Maltepe/Istanbul ” or you may contact through the “Contact Us” tab in the application by including detailed explanations regarding your request.

VII. ABOUT THE POLICY

This Policy shall be effective as of the date of its publication by Turktell. Turktell may make changes to this Policy at any time, if necessary. Amendments to be made by Turktell shall take effect immediately upon the publication of the Policy on this. If you do not accept the updated Policy, you may exercise your Rights for the Protection of Personal Data or delete your application user account.
The information contained in the Policy may differ from person to person due to issues such as the products and services used by persons or their requests and consents.